Refund Policy

At Updivo, we're dedicated to offering products that address your specific skincare concerns. We stand by the quality and effectiveness of our solutions, suggesting a minimum usage of 14 days to experience their full benefits. However, if you find yourself not entirely satisfied after 14 days and within our 60-day satisfaction guarantee, we're here to help. Please reach out to us at support@updivo.com for assistance.

Cancellation Policy We understand that plans can change, which is why we allow order modifications or cancellations within 24 hours of purchase. Beyond this period, adjustments may not be feasible as your order progresses to fulfillment. Should you cancel within the accepted timeframe, expect your refund processed within 7 business days.

60-Day Money Back Guarantee At Updivo, we're confident you'll love our products. That's why we encourage a 14-day trial to let the results speak for themselves. If you're not satisfied and wish to return the product within the 60-day guarantee, please note that while the product cost is refundable, shipping fees are not.

For returns, contact our support team via our Contact Us page or directly at support@updivo.com. Include your Order Number or the Name and E-Mail Address used for the purchase to streamline the process.

Damaged Items Our commitment to quality extends to our packaging, ensuring your items arrive in perfect condition. If you receive a damaged product, notify us within 72 hours of delivery by sending an email to support@updivo.com with a clear photo of the damage. We'll assess and offer a replacement if applicable. Items damaged through normal wear or misuse are not eligible for return or replacement.

Shipping and Delivery We aim for prompt delivery, yet sometimes delays occur due to external factors beyond our control. For issues with shipping or delivery, including delays, we recommend contacting the courier directly. Updivo is not liable for lost, stolen, or delayed packages caused by courier or customs delays.

Incorrect Shipping Address Accuracy is key when entering your shipping details. If an incorrect address is provided and not corrected within 24 hours of your order, we cannot offer a resend or refund.

This Return & Refund Policy is subject to changes, which can be made at any time. It's the customer's responsibility to review the latest policy version before making a purchase. By buying and using Updivo products, you accept these terms.